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Our Billing Policies

Rates & Fees

It is Aspire Media’s policy to provide services on a flat-fee basis as much as possible.

Monthly website maintenance services, as well as monthly content marketing, search engine optimization, and social media services are billed a monthly fee depending on the scope of work provided.

For services billed hourly Aspire Media charges a fee depending on the service provided.

Aspire Media reserves the right to charge a rush fee of 50% to 100% for any project to be completed in less than our standard turnaround time.

Terms of Service

Aspire Media requires a deposit to start any project: a deposit of 50%, with a 50% payment upon design completion, and before website launch.

It is our policy to provide all clients with a written quote and company policies for review and acceptance. It is the client’s responsibility to review the quote and policies and request any changes or additions in writing or via email before an estimate becomes final.

If a project gets cancelled by the client after paying the deposit the client will be responsible for a cancellation fee equal to 50% of the total project value, plus any additional services to date.

Depending on the nature of a project the client will be given a timeline for providing required deliverables, such as content, images, logos, etc. If the client falls behind the provided timeline we will work with the client as much as possible to get back on track. However, if the client falls more than 14 days behind Aspire Media reserves the right to suspend the project and bill the client for all work done to date including the non-refundable deposit.

Clients who had their projects suspended or terminated must pay any outstanding balance plus any applicable charges to commence their project before Aspire Media continues any work on their project.

Payment Policy

Payment is due upon receipt. Invoices are emailed to the billing address or email on file for your account. Invoices for website maintenance, and search engine optimization are issued according to contract guidelines or upon completion of the work requested.

Aspire Media issues monthly maintenance and contract invoices via Invoice Ninja, and accepts payments via bank transfers directly into our bank account, Checks and via PayPal, , but clients are responsible for any fees charged by their own banking institution.

Please note that as of May 2020, we no longer accept payment by Mail.

Please note that it is the client’s responsibility to submit payments in a timely fashion so they are processed on or before the due date. Bank transfers can take 5 to 15 business days.

Late Payment

Clients unable to make payments by the due date must inform Aspire Media by email at least 10 days before payment is due. Aspire Media will work with the client to determine a new payment schedule. The client will be responsible for applicable interest charges, but Aspire Media may waive any late fees.

Monthly service fees are due in advance of the service dates.

Aspire Media retains ownership of all programming, design, graphics, photography, content, development, and other services until payment is received in full. Aspire Media reserves the right to withhold materials and files until the balance is paid in full.

Payments received after the due date are subject to a €100 late fee and a 1.5% interest charge per month. Invoices with totals under €500 will be subject to a €50 late fee and a 1.5% interest charge per month.

Termination

All requests for service contract termination must be received in writing to the address above no less than 30 days prior to the date of termination. You can also email requests for service termination. Clients terminating website maintenance contracts may request the final backup files made on the day of termination via email or Dropbox.